Introduction

At Lucy Suite, we are committed to protecting your privacy. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect your data. By using our CRM, HRM, and PMS services ("the Services"), you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information when you use our services:

• Personal Information: This includes information that can be used to identify you as an individual, such as: Full name, Email address, Phone number, Job title and company details, Payment information (billing address, credit/debit card details)
• Usage Data: We collect data on how you interact with Lucy Suite, including: IP address, Browser type and version, Device information (e.g., device ID, operating system), Pages visited and actions taken within the platform, Log-in and activity history
• Customer Data: This refers to the data you input into the platform while using our CRM, HRM, and PMS functionalities, such as: Contact information of your customers, Employee records (including names, roles, and performance data), Project details, tasks, and associated information, Communication records with clients and employees.

2. How We Use Your Information: We use the information collected for the following purposes:

  2.1 To Provide and Improve Services

    - Process your account registration and provide access to our platform.

    - Offer customer support and respond to inquiries.

    - Personalize user experience by understanding how you use the platform.

    - Improve functionality, troubleshoot issues, and analyze usage trends.

  2.2 For Billing and Account Management

    - Process payments and manage your subscription.

    - Send billing notices, invoices, or payment confirmations.

  2.3 For Communication

    - Send you important updates related to your account or our services (e.g., security alerts, system maintenance, feature updates).

    - Send marketing and promotional emails (you can opt out of marketing communications at any time).

  2.4 For Legal and Security Purposes

    - Comply with legal obligations and enforce our terms.

    - Protect against fraud, abuse, or other unlawful activities.

    - Ensure the security of your data and our platform.

3. How We Protect Your Data

We take data security seriously and have implemented the following measures to protect your information:

Encryption: We use SSL encryption for all data transmitted between your device and our platform.

Access Control: Access to your data is restricted to authorized personnel only.

Data Storage: We store your data on secure servers with regular security audits and backup protocols.

Authentication: Multi-factor authentication (MFA) is available to enhance the security of your account.

While we strive to protect your data, please note that no method of transmission over the Internet is completely secure. We cannot guarantee the absolute security of your information.

4. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide our services. After account termination, we may retain certain information for legal, auditing, or compliance purposes.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data under the following circumstances:

• 5.1 Service Providers: We may share your information with trusted third-party service providers who help us operate and support our platform. These providers are bound by confidentiality agreements and are only allowed to use your data as needed to provide their services.
• 5.2 Legal Requirements: We may disclose your information if required by law or in response to valid legal processes such as subpoenas or court orders.
• 5.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. You will be notified via email and/or a prominent notice on our platform of any such change.

6. Your Data Rights

You have the following rights regarding your personal data:

Access: You can request a copy of the information we hold about you.

Correction: You can update or correct inaccurate or incomplete information.

Deletion: You can request the deletion of your personal data, subject to certain legal obligations.

Portability: You can request your data in a portable format.

Opt-out: You can opt-out of receiving marketing communications at any time by following the unsubscribe link in our emails.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage data and improve your experience on our platform. You can adjust your browser settings to reject cookies; however, this may limit the functionality of our services.

8. International Data Transfers

If you are located outside of the region where our data servers are hosted, please note that your data may be transferred to and processed in another country. We take appropriate steps to ensure that your information is protected in accordance with this Privacy Policy, regardless of where it is processed.

9. Children’s Privacy

Lucy Suite is not intended for use by individuals under the age of 18, and we do not knowingly collect personal information from minors. If we learn that we have collected information from a minor without appropriate consent, we will take steps to delete it.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you via email or through the platform of significant changes. Your continued use of the platform after such updates constitutes your acceptance of the new terms.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Lucy Suite Support

Email: privacy@lucysuite.com